Terms of Service

Last Updated: August 25, 2026

These terms cover the teaching and consulting services offered by The Tech Wizard, and the use of thetechwizard.com. The Tech Wizard is owned and operated by Judi Jacobs in Santa Monica, California. “We” and “us” mean The Tech Wizard; “you” means a client or a visitor to this website.

We have tried to write these in plain language. If anything here is unclear, call 888.332.2299 or email judi@thetechwizard.com and ask. We would rather explain it than have you agree to something you do not understand.

WHAT WE DO

We teach people how to use their technology, and we advise on choosing and setting it up. That includes one-to-one sessions in person and on Zoom, group classes, and workshops.

Two things we want to be clear about:

  • We do not repair hardware. We are teachers and advisors, not a repair shop. If your device needs physical repair, we will help you understand the problem and figure out where to take it.
  • We cannot guarantee anyone else’s products or services. Apple, Google, your internet provider, your mobile carrier, app makers, and other companies change their products and set their own policies. We will help you work with them, but we have no control over what they do and we cannot promise a particular outcome from them.

BOOKING AND PAYMENT

Sessions and classes are booked through our scheduling system, Acuity Scheduling, or by arrangement with Judi directly. Prices are in US dollars and are shown when you book. Payment is handled by Acuity Scheduling or Square. We never see or store your full card number.

CANCELLATION AND RESCHEDULING

We ask for 24 hours’ notice. If you cancel or reschedule a session at least 24 hours before its start time, there is no charge and no penalty.

If you cancel with less than 24 hours’ notice, or do not attend, the session is charged in full. If you hold a package, that time comes out of your package hours. This is not about the money so much as the time — a reserved slot that goes unused is a slot another client could have had.

Life happens. If something genuinely unavoidable comes up, tell us and we will work it out.

If we ever have to cancel or move a session, we will tell you as soon as we can and reschedule at no cost to you.

Appointments that run past their scheduled time are deducted from your remaining package hours.

SUPPORT PACKAGES

Packages include a set number of support hours and are valid for a fixed period. The hours, the validity period, the support channels included, and the price for each package are set out in our current package chart, which we give you before you buy.

Two things to know before you buy a package:

  • Packages expire. Each package is valid for a limited time from the date of purchase, stated clearly on the package chart. When that period ends, any unused hours expire.
  • Unused hours are not refunded and do not roll over into a new package or transfer to another person.

We would much rather you use your hours than lose them. If you are partway through a package and have not booked anything in a while, say so and we will help you make use of the time you have left.

Packages differ in what they include. Some include remote lessons, in-home visits, office visits, or text support, and some do not. What applies to you is whatever the package chart said for the package you bought.

REFUNDS AND CREDIT

We do not issue refunds, including for unused package hours. Where it seems right to us, we may instead apply credit toward future sessions, classes, or a package.

If you believe something has gone wrong, please tell us. We would much rather hear about it and make it right than have you quietly walk away unhappy.

MEMBERSHIPS AND AUTOMATIC RENEWAL

Memberships run for the term shown when you sign up, and the price and term are shown to you before you pay.

Memberships renew automatically. Here is exactly how that works:

  • About a month before your membership is due to renew, Acuity Scheduling sends you a reminder so the renewal is never a surprise.
  • If your card on file is unchanged and you have given permission for it to be charged, the membership renews for another term at the price then in effect.
  • If your card has changed or expired, the membership does not renew until you provide new payment details. It will not renew silently on a card you did not authorize.

To cancel a membership, do either of these before your renewal date:

  • Cancel it yourself in your Acuity Scheduling or Square account, or
  • Simply tell Judi: call 888.332.2299, email judi@thetechwizard.com, or text. However you tell us is fine. We will confirm in writing.

Cancelling stops future renewals. Your membership continues through the end of the term you have already paid for.

PRIVACY

How we handle your information is explained in our Privacy Policy. By using this website or our services, you accept that policy along with these terms.

USING THIS WEBSITE

The content of this website is for general information. It may change without notice, and we may add to, limit, or discontinue parts of it.

This website and its contents text, design, layout, graphics, and other materials are copyright © The Tech Wizard, 2026. All rights reserved. You are welcome to print or download material for your own personal, non-commercial use, and to share it with individuals for their personal use as long as you credit thetechwizard.com as the source. You may not republish it, sell it, or use it commercially without our written permission.

“The Tech Wizard” and our logo are our marks. Please do not use them without our permission.

This site links to other websites. Once you follow a link away from here, we have no control over that site and are not responsible for its content, its accuracy, or how it handles your information.

WHAT WE CAN AND CANNOT PROMISE

We bring care and experience to our work, and we will always tell you honestly when something is outside what we can do.

What we cannot do is guarantee results. Technology is imperfect and much of it belongs to other companies. Our services and this website are provided as they are, without warranties of any kind, express or implied, to the fullest extent the law allows. We do not warrant that this website will be uninterrupted, error-free, or free of viruses.

To the fullest extent permitted by California law, our total liability to you arising out of our services or this website is limited to the amount you paid us for the specific service the claim relates to. We are not liable for indirect or consequential losses, including lost profits, lost business, or loss of goodwill.

Nothing in these terms limits any liability that cannot lawfully be limited.

CHANGES TO THESE TERMS

We may update these terms from time to time. When we do, we will post the updated version here and change the “Last Updated” date at the top. Changes apply going forward, not to services you have already received.

GOVERNING LAW

These terms are governed by the laws of the State of California. Any dispute will be handled in the state or federal courts located in Los Angeles County, California.

HOW TO REACH US

The Tech Wizard
2801 Ocean Park Blvd, #1083
Santa Monica, CA 90405
Telephone: 888.332.2299
Email: judi@thetechwizard.com