One-on-One Tech Support

Does texting seem like a foreign language with all of the slang/abbreviations?

Grab your FREE text lingo cheat sheet

We will never give away, trade or sell your email address. You can unsubscribe at any time.

Who can you turn to when it comes to learning new technology?
Or when unexpected issues pop-up with your or ?

The Tech Wizard support packages ensure that you stay up to speed on the latest technology, as well as have someone to turn to when your computer, phone or tablet isn’t cooperating. It’s like having your own personal help desk right at your fingertips!

 

We know that not everyone thrives in a group class setting and some people have very specific needs when it comes to technology. This is why The Tech Wizard provides customized one-on-one tech training and support that fits your needs. The goal with every one-on-one client is not for you to be dependent upon me doing things, but to empower you and give you confidence in using technology.

 

TECH SUPPORT SERVICES INCLUDE

  • New mobile device or computer set-up to help you get up and running quickly. As well as troubleshoot issues that come up with existing devices.

  • Troubleshooting Wi-Fi network connection issues for a stable, fast internet experience, configure and secure a router and/or network, and connect devices in your home or office to the wireless network.

  • Keep your photos and documents safe through data backup, including hard-drives and cloud storage.

  • Online security checklist to keep yourself safe from hackers and viruses.

  • Smarthome device set-up to create a seamless experience.

  • Small business technology set-up and troubleshooting including G Suite, Outlook, productivity and finance management apps, password management, file storage, networks, printers, and more.

 

SMALL BUSINESS TECH SUPPORT

Small Business Tech Set-Up

Are you just getting your small business started? Or is your business growing quickly? The Tech Wizard can help set-up your business for success by making sure you are utilizing the right software and apps that work for you and your business, including:

  • File and Password Management
  • Time and Billing Management
  • Mobile Integration

Ongoing IT Support

We also provide an IT outsource solution for your business. As a small business owner or employee, you wear a lot of hats from finance and marketing, to customer service and technology/IT. While it might save money up front, when it comes to tech/IT without the right expertise and training it can lead to compromised security and an overall breakdown in efficiency.

Outsource to an IT professional and let us do what we do best, so you can do what you do best. It will be more efficient, more secure, and less stressful in the long run.

Comprehensive Tech Support Packages

We offer comprehensive support packages for all levels of technical expertise. Each package is based on minutes and packages never expire. The packages are completely flexible and can be used for any combination of the following:

  • One-on-one remote or private lessons
  • IT services to help troubleshoot issues that pop-up unexpectedly
  • IT services to set-up new hardware/software
  • Monthly tech support calls

This allows you to get the most out of your tech support package. The platinum package provides you an added level of support through email and text. To get started working with The Tech Wizard choose one of the packages below, or schedule your free 30-minutes session to see which package would be best for you. 

GOLD IT SUPPORT PACKAGE
$800
This package includes 600 minutes which can be used for for following types of IT support:
Telephone support (up to 30 minutes)
Remote help/troubleshooting (up to 90 minutes per session)
Remote lesson (30-90 minutes)
The Tech Wizard in-office private lesson (30-90 minutes)
Drop-in tech support offered by The Tech Wizard
User Group Lessons — Monthly offerings by The Tech Wizard by topic or device
 
 
 
 
 
 
PLATINUM IT SUPPORT PACKAGE
$1,500
This package includes 660 minutes which can be used for for following types of IT support:
Telephone support (up to 30 minutes)
Remote help/troubleshooting (up to 90 minutes per session)
Remote lesson (30-90 minutes)
The Tech Wizard in-office private lesson (30-90 minutes)
Your home or office private lesson (60 – 90 minutes ONLY, Los Angeles area)
Drop-in tech support offered by The Tech Wizard
User Group Lessons — Monthly offerings by The Tech Wizard by topic or device
PLUS, Email support with 24 hour response time during working hours.
PLUS, Text support with 2.5 hour response time during working hours
 
 
 
WIZARD'S CASTLE PACKAGE
Contact Us
This is an all private learning package that includes all of the following:
Review of devices and setup
Review of what you need and want to do
12 — 1 to 1.5-hour private lessons on any device (in your home or office, remote learning or my office)
Modifications of setup & systems
Recommendations for new systems/software/devices
Learning for specific device, apps, or work-flows
Support for problems/malfunctions
2x/month 30 - 60-minute conference call for questions on any topic
Access to monthly worksheets on new software changes when applicable
12-30 minute private phones calls scheduled at least 24 hours in advance
Email access with 24 hr. response time
Text access (with reasonable limitations and expectations)

* For each client request we will provide you the number of points that will be deducted from your account.

Not sure what package is right for you? Book your free 30-minute session with The Tech Wizard.GET STARTED